Terms and Conditions

Last Updated: November 2025

Welcome to Red Ruby Ceylon Pvt Ltd. These Terms and Conditions govern the use of our website and travel services. By accessing or booking through our site, you agree to the following terms.

1. Use of the Website

  • You must be at least 18 years old to make a booking.
  • You agree to provide accurate and current personal information.
  • You may not use this website for any fraudulent or illegal purposes.

2. Booking and Payment

  • All bookings are subject to availability and confirmation.
  • A deposit or full payment may be required at the time of booking.
  • Payments are securely processed through trusted payment gateways (e.g., PayHere, Visa, MasterCard).
  • The client is responsible for ensuring that payment details are accurate.

3. Pricing and Modifications

  • Prices are quoted in Sri Lankan Rupees (LKR) or USD, depending on your selection.
  • Prices are subject to change due to currency fluctuations, government taxes, or third-party rate changes.
  • In case of pricing errors, Red Ruby Ceylon reserves the right to correct them before confirming your booking.

4. Cancellations and Refunds

  • All cancellations and refunds are governed by our Refund Policy.
  • Refunds are subject to supplier terms (e.g., hotels, airlines, tour operators).

5. Travel Documents and Responsibilities

  • Travelers are responsible for obtaining valid passports, visas, and required documents.
  • Red Ruby Ceylon is not responsible for delays or rejections caused by incomplete or incorrect documents.

6. Limitation of Liability

  • Red Ruby Ceylon acts as an agent between clients and travel suppliers.
  • We are not liable for accidents, loss, delays, or damages caused by third-party providers or natural events.
  • Our liability shall not exceed the total cost paid for the booking.

7. Intellectual Property

All content, including text, images, and logos, is the property of Red Ruby Ceylon Pvt Ltd. Unauthorized reproduction or use is prohibited.

8. Amendments

Red Ruby Ceylon reserves the right to amend these Terms & Conditions at any time without prior notice. Updates will be posted on our website.

9. Contact Information

If you have any questions about these Terms and Conditions, please contact:

contact@redrubyceylon.com
www.redrubyceylon.com
Kandy, Sri Lanka